Shipping policy
Last Updated: August 27, 2026
At PrimaBeam we keep shipping simple. Every order ships free inside the United States, with no minimum spend and no surprise fees at checkout.
Where we ship We currently ship within the United States only.
Delivery times
- Order cutoff: 2:00 PM Eastern Time. Anything placed after that is processed the next business day, which can add a day to the estimate.
- Handling: 1 to 2 business days, Monday to Friday. Once processed, your order goes out with one of our carriers.
- Transit: 5 to 7 business days, Monday to Friday.
- Total estimated delivery: 6 to 9 business days.
Delivery windows are estimates. Carrier delays, weather, and regional conditions can move them slightly.
Carriers We ship with USPS, UPS, and FedEx.
Shipping costs Free shipping on every United States order, no minimum required.
Delivery problems If your parcel is delayed, damaged, or appears lost, contact us right away at support@primabeam.com with your order number. We will open a trace with the carrier and get you an answer.
Tracking your order A tracking number is emailed to you as soon as your order ships. You can follow it at https://www.primabeam.com/apps/track123
Changes to this policy We may update this Shipping Policy at any time. Updates appear here with a new Last Updated date. Continuing to use the site after a change means you accept the updated version.
Questions? Visit our FAQ page or contact us.
CONTACT US
Store Address: 152 Sky View Road, Elkton Maryland 21921, United States
Store Email: support@primabeam.com
Store Phone: +16673099209
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.