FAQ

Answers to the questions PrimaBeam is asked most often. Anything not covered here, please get in touch.

1. How long does an order take to arrive?

Handling takes 1 to 2 business days, transit runs 5 to 7 business days, and total estimated delivery is 6 to 9 business days. Full detail is in the Shipping Policy.

2. Is shipping free?

Yes. Every order ships free within the United States, with no minimum spend. See the Shipping Policy for details.

3. Where is PrimaBeam located?

PrimaBeam is a United States based online business offering a curated range of red light devices, shipping throughout the United States.

4. What happens if an item arrives defective?

Defective items are replaced at no cost. Get in touch within 30 days of delivery and it will be handled. See the Return Policy.

5. Can an order be cancelled after it is placed?

Yes, within 24 hours of placing it. Contact support as soon as possible and it can be stopped before it ships.

6. What is the return policy?

30 days from delivery, items unused and in original packaging, and no restocking fee. See the Return Policy.

7. How long does a refund take?

Once a return arrives and passes inspection, refunds are issued to the original payment method within 7 business days, depending on the bank or payment provider. See the Refund Policy.

8. Is there a warranty?

All purchases are covered for 30 days from delivery. The terms are set out in the Return Policy.

9. How is customer support reached?

Through the Contact Us page, or directly at support@primabeam.com.

10. Is international shipping available?

Not at this time. PrimaBeam ships exclusively within the United States.

11. Is there a physical store?

No. PrimaBeam is online only, which is what keeps pricing competitive and the range wide.

12. Are bulk orders possible?

Yes. Contact customer support for pricing and lead times.

13. How does an exchange work?

Exchange instructions are set out in the Return Policy. Email support and it will be arranged.

14. How is an order tracked?

Once an order ships it can be followed on the Order Tracking Page.

Contact Us

Store Address: 152 Sky View Road, Elkton Maryland 21921, United States
Store Email: support@primabeam.com
Store Phone: +16673099209
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.